Refund Policy

Refund Policy for LW Injury Support and Advocacy

At LW Injury Support and Advocacy, we are committed to providing valuable services that empower and support injury victims throughout their claims journey. Because our services are consultative, customized, and delivered digitally, all payments are considered final once work has commenced.

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Refund Eligibility:
We do not offer refunds on services once any of the following has occurred:

• Document review has begun

• Client case notes have been created

• Email support or strategic guidance has been provided

• A deliverable (e.g., PDF strategy, demand checklist, written guidance) has been sent

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One-Time Services (e.g., Claim Review, Settlement Prep):
Payment is due in full before services begin. These services are non-refundable once work is initiated.

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Monthly & Retainer Packages:

• All monthly retainers are billed in advance and non-refundable once the month has started.

• You may cancel future billing cycles with 7 days’ written notice before your next billing date.

• For 3-month bundles, no partial refunds are offered once the bundle has started.

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Full Case Consultancy (Deferred Payment):
Clients on a deferred payment agreement are not billed upfront. However:

• Once service begins, the full flat fee will be due upon settlement, even if the client chooses not to continue using services.

• Failure to pay may result in late fees, collections, or legal action as outlined in the service agreement.

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Digital Products (e.g., PDFs, E-books, Templates):
All digital product sales are final. Due to the immediate access and nature of digital downloads, no refunds, exchanges, or cancellations will be granted after purchase.

If you experience any technical issues downloading your product, please contact our support team, and we will promptly assist you.

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Client Non-Response:

We understand that life happens. Illness, family emergencies, or unexpected personal challenges may impact your ability to engage with us after services have started.

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If a client becomes unresponsive for more than 14 days without notice:

• We will pause your service delivery and make one good-faith attempt to reach you by email

• You will have up to 30 days from the last contact to resume service without penalty

• If we do not hear back within 30 days:

• Your file will be considered inactive, and the service will be marked complete based on the work already done

• No refunds or credits will be issued for unfulfilled portions of the service

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Grace Clause:
If you experience a serious life event (e.g., hospitalization, loss of a loved one, mental health crisis), simply let us know when you're able. We’ll honor your situation and work with you to resume or adjust your service whenever possible.​
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How to Request a Refund (Only if you've experienced a serious life event)
All refund requests must be submitted in writing to:
📧 lwht2007@gmail.com
Please include your full name, service or product purchased, date of purchase, and reason for the request.

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Timeline for Processing Refunds:
Approved refunds will be processed within 7–10 business days from the date of approval and will be returned via the original method of payment.

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Quick Notes for Clients:
By purchasing a service or product from LW Injury Support and Advocacy, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We are committed to ensuring a positive experience and will always aim to resolve any concerns promptly and fairly.