Terms & Conditions

Nature of Services: LW Injury Support & Advocacy provides strategic support, document review, and claims guidance services. We do not offer legal representation, and our services do not constitute legal advice. Clients remain responsible for their own claim decisions.

 

Payment & Refund Policy: 

• All one-time services (e.g., Claim Review, Settlement Prep) require full payment upfront. 

• Monthly or bundled retainers are billed in advance.

• All payments are non-refundable once work has begun (e.g., document review started or support email sent).

• If a client fails to upload documents or respond after intake, service delivery will still conclude within the scheduled delivery window unless a written extension is approved.

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Delivery Timeline:

Deliverables (PDFs, reviews, coaching responses) will be sent within 3–7 business days depending on service level.

Retainer clients receive ongoing support as outlined in their service plan (typically 2 emails/reviews per month).

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Communication Policy:

Email is the primary method of communication. For select packages, voice notes or recorded strategy walkthroughs may be included. Phone or Zoom sessions may be provided for some cases.

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Privacy & Document Handling:

All client documents are stored securely and accessed only by authorized team members.

Clients are encouraged to use our secure upload portal (via our website). We do not retain files long-term unless a retainer agreement is in place.

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Deferred Payment Clients:

Clients who enroll in the Full Case Consultancy with Deferred Payment agree to pay their flat fee within 30 days of claim settlement. A signed service agreement is required before services begin. Late payment may incur a 10% late fee after 45 days.

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Scope of Services: LW Injury Support and Advocacy does not provide legal advice, legal document preparation, insurance negotiation, or representation in legal matters.

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Professional Boundaries: LW Injury Support and Advocacy offers support, education, and advocacy within the limits of non-legal, non-clinical guidance. Clients are encouraged to seek legal or medical professionals where necessary.

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Right to Discontinue Services: LW Injury Support and Advocacy reserves the right to discontinue services if a client engages in disrespectful, abusive, or unethical behavior. (If services are discontinued by LW Injury Support and Advocacy, deliverables up to that point may still be provided (based on what has been completed and paid for).

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Client Responsibility: Clients are responsible for providing accurate information, maintaining open communication, and actively participating in their own claim management and recovery journey.

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Disclaimer: Results may vary based on each individual’s injury, circumstances, and engagement. LW Injury Support and Advocacy does not guarantee any specific settlement or claim outcome.