Terms & Conditions

Non-Refundable After First Session: Package services are non-refundable once the first session is booked.

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60-Day Completion Policy: All sessions must be scheduled and completed within 60 days from the date of the initial strategy session.

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Rescheduling Policy: Rescheduling requires at least 24 hours' notice. If less than 24 hours' notice is given, the session may be forfeited.

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Email Support Boundaries: Email support is intended for brief updates, clarifications, and minor questions. For detailed coaching or new issues, a formal session booking is required.

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Scope of Services: LW Injury Support and Advocacy does not provide legal advice, legal document preparation, insurance negotiation, or representation in legal matters.

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Professional Boundaries: LW Injury Support and Advocacy offers support, education, and advocacy within the limits of non-legal, non-clinical guidance. Clients are encouraged to seek legal or medical professionals where necessary.

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Right to Discontinue Services: LW Injury Support and Advocacy reserves the right to discontinue services if a client engages in disrespectful, abusive, or unethical behavior. (If services are discontinued by LW Injury Support and Advocacy, unused sessions may be refunded on a pro-rata basis at LWISAA's discretion.)

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Client Responsibility: Clients are responsible for providing accurate information, maintaining open communication, and actively participating in their own claim management and recovery journey.

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Disclaimer: Results may vary based on each individual’s injury, circumstances, and engagement. LW Injury Support and Advocacy does not guarantee any specific settlement or claim outcome.